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Usually a phone call lasts 30 minutes and a 1-2-1 counsellor chat lasts around 40 minutes.But this could be less or more depending on what help you need.It can also make it easier for us to get help to you if you’re in danger. And you can double check what you’ve written before you send it to us. You don’t need to give your email address or your name if you don’t feel comfortable.Reading over the messages sent between you and the counsellors can give you a chance to think of how things might be changing for you. You can email us anytime and we'll get back to you within 24 hours. Call us free on 0800 1111 or have a 1-2-1 counsellor chat.

It’s confidential and you don’t have to give your name if you don’t want to.

If you get cut off or need to end a call or chat suddenly, you can call back or log in for another 1-2-1 counselor chat.

It helps to let the counsellor know you got cut off before.

If you need to contact us again, we'll always be here for you. Calls are free from landlines and mobiles in the UK. Even if you don't have credit on your mobile phone you can still call us for free. Calls may be chargeable from mobiles and the number will appear on your mobile bill.

To call us free from the Channel Islands, try using a landline or phone box.

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You can talk to them about anything, from self-harm and sexting to exam stress and eating problems.